Brandywine Coach Works has a reputation for being a boutique style car body shop, and I really don’t see anything wrong with that. In this instance, my 2014 Ford Edge was brought here by the dealer under the Ford Certified Collision Repair program due to a paint defect from the factory. BCW tolerated my questions without hesitation and delivered the car to me sooner than expected and detailed as well. Even the chrome clad wheels were cleaned for me, which I loved because I have had a hard time keeping them clean.
I’ve taken my vehicles here on numerous occasions over the past few years and have been in awe of the excellence in customer service. They treat everyone very professionally and their staff is top notch. They have given me fair prices and have even worked with me to replace factory parts with aftermarket parts of my choosing. Timing has always been spot on as well. I cannot recommend then enough. If you need your car repaired after an accident this is the place to go.
Bob was exceptionally helpful and pleasant to deal with. He took care of my initial problem with some paint being on the side of the car, the day I stopped by to discuss the repairs, and ordered the other part to repair the left reflector.
David and Rose – Thanks for all the help. If I have to do without my car for a week or so there is no place in the region I’d rather leave it than with your team.
The attention and recognition provided by Bob and the desk staff. A surprise factor was the car having been detailed for delivery (inside and out). Brandywine Coach Works had the car looking better than when I received it by the dealership. Bob also reinspected the car upon my arrival and explained the workmanship guarantee to insure customer satisfaction. It would be very easy to recommend Brandywine Coach Works. Great Job. Great Service.
Staff was especially helpful and kept me updated. Rose at the front counter is a gem!
Friendly employees with a determination to satisfy all of my concerns.
Bob did a great job explaining the process, details regarding the repairs and the timing so I could plan my vacation and work schedule accordingly. Rose has a wonderful customer service orientation and was very helpful for scheduling and coordination with my schedule. Keep up the great work!
Location and convenience of getting my rental car on-site. Also, they personally drove my car to my dealership for scheduled maintenance and inspection after repair work was completed.
They made it incredibly easy to get a satisfactory result from an unpleasant occurrence. First Class!!
Bob and Rose take customer service to the next level! Which unfortunately is not seen with most establishments. Wouldn’t think of using anyone else.
The building/facility is incredibly organized and clean. Front-line customer service employees are polite, gracious and very friendly in person and on the phone. Eric kept me informed and was there to answer all of my questions throughout the whole process. I went into the whole car repair event thinking it would be an inconvenient, time-consuming ordeal. Everyone at Brandywine Coach Works proved me wrong and I am so happy to say that. I am still singing their praises to family and friends.
Everyone was so friendly, nice, and courteous. I cannot believe how my vehicle was restored to NEW. It was a nice atmosphere and the shop itself was beautiful!
Brandon was extremely helpful and informative on the whole process and kept me in the loop with everything. Very nice and professional. I will always bring my cars to him from now on! The bodywork and pain was meticulously performed. Was able to get my car earlier than expected which made the whole experience that much better!
The customer service is fantastic. I love working with Rose and Eric. They both take great care in every step of the journey and make it as seamless as possible.
I’ve used this facility 2 times. One was setup through my insurance company. I then requested them a second time on a different car repair. The work was done on time, they even called ME with updates of status!). They are a clean shop, and I noticed they just moved a few hundred yards up the street to a brand new building. I wish them the best.
Lexus of Chester Springs recommended this company. Whether it is owned by Lexus or if Lexus has its body work done at this shop, were positives. Our experience at this shop was top notch. Steve took the time to explain the process, the work was done when promised, the rental car arrangements were taken care of by the shop, the work done was excellent, the exterior and interior of the car was prepared before the car was returned to us which was a pleasant surprise, all personnel were friendly and knowledgeable, and the company has a lifetime guarantee on its work. If you are looking for a body shop that does it right the first time, we would highly recommend this shop.
Thorough inspection prior to preparing estimate. Worked seamlessly with our insurer to adjust for hidden damage. Completed ahead of schedule. Vehicle looked like new!
I was pleased with the personnel that I dealt with. They were personable and explained things clearly to me.
Very professional building, staff, overall presentation to the customer. Rental car office in house is really nice too!
Everyone was extremely polite, attentive and very professional.
Very friendly, clean, helpful. All around amazing!
Convenient! Very good with dealing with the insurance company and making it easy on me to get the repairs done.
Communication was great! Car was like new… Thanks!
Julian was extremely professional, communicated very well and took care to make sure I was completely satisfied with the repair of my car.
I like how they always keep you up to date about what they are doing with the car so far. First time we used them and we are highly impressed!
I loved the fact that I was emailed about my vehicle with updates every step of the way. Communication is key – and you guys do an EXCELLENT job of it!
I was sent an update almost every day about the progress of my car repairs. Very appreciated!
How efficient the process was and how clean the office and friendly the staff!
Staff is always friendly and professional in conducting their business. It is so refreshing to have a manager know their customers names without being told.
Every experience I have had as been wonderful… that is why I keep coming back!!
The professional appearance of their facility and the professional/courtesy of their customer service reps that I dealt with directly.
Julian knows his stuff, and treats you like a friend not just a customer.
Clean shop; awesome setup with Enterprise on-site; knowledgeable and friendly front desk staff; great location – easy to get to.
I have never been so impressed by the quality of work and professionalism from everyone, my claim handler and Rose were fantastic. Excellent job!
If you’re looking for a friendly, knowledgeable and professional establishment to have your vehicle repaired, you have no better choice that Brandywine. Just have my Truck repaired and I can’t say enough about their workmanship and consideration, from my first phone contact till the day I picked up my truck, great group of people. Thanks to everyone at Brandywine Coach Works.
My car was hit by a deer recently and front and side of car were damaged badly. My BMW dealer recommended Brandywine and I absolutely loved their workman ship. The car came back like new. The staff was responding and courteous.
I just got my 2012 Honda Odyssey back a week ago and I can’t tell you how happy I am with the work that Brandywine Coach Works in West Chester did! Their Honda Auto Body Repair looks beautiful inside and out and it seems to ride even better than I remember before my car accident. Also at a time when it was extremely stressful dealing with the aftermath of the accident they made this process as positive as it could be under the circumstances. The work, the turnaround time and the customer service, including going above and beyond to ensure my inspection was done, certainly exceeded my expectations. I would recommend Steve Candor and his team in a heartbeat to anyone I know in need of work for their vehicle.
Car was at a different shop twice for the problem- took it to Brandywine. Dropped my car off Wednesday afternoon by Thursday morning, I already had an email update on what was wrong with my car (original shop put a part on wrong). Had my car back by Friday afternoon. Everyone was so polite and knowledgeable. They really listened to me when I was telling them what I believed was wrong. They also explained everything to me extremely well. Quick turnaround, car feels better than it has in years!! And it was extremely clean too!
My car was in the shop for a day’s work and it couldn’t have gone better. I received a call during the day to get an update, and when the car was done it was extremely clean…it looked brand new! Thank you Steve and the team at Brandywine Coach Works.
Everyone is very friendly and helpful. It is nice to receive a little thank you with a card and mints… nice touch… and makes me feel like they care about the finished product and took pride in the job they did for me.
Very forthcoming with detailed estimate. Kept me informed on the progress and delivered on time and on budget. Also nice friendly staff.
Whenever I would speak to one of your representatives they were all active listeners and seemed to be genuinely concerned about my plight. When I pulled up to retrieve my vehicle I was genuinely surprised and of course extremely pleased that the truck was washed and detailed. What a pleasant surprise. As I said to your receptionist at the time of the pickup, your crew went above and beyond. I have never had to have a vehicle go to a body shop before, however if ever I need one again your shop will be first on my mind. Many thanks to your staff.
Everyone was courteous professional and pleasant.
Very good customer service. Manager even had a scratch buffed out of the hood while the car was in the shop. Car returned completely detailed just like new.
Everyone is friendly and very professional. Everything was right there, adjuster, rental agency. This is the third time I’ve had occasion to use BCW and car always comes out looking great!
Customer Service & quality of repairs were excellent!
They communicated with the insurance company for me!
Friendly service and excellent craftsmanship. My 2007 C280 looked showroom new.
We have Enterprise Rent-A-Car services on site for your convenience and to make the rental car pick-up and drop-off process quick and easy! We will schedule this for you and Enterprise will deliver the car to you at our facility when you drop off your vehicle.
To speak with an Enterprise Rent-A-Care representative, call one of the following below: